info@imiems.com

563 West, 500 South
Suite 120
Bountiful, UT 84010

1-800-299-0828
1-801-295-9811
1-801-295-9779, fax

imi Billing

Ø     Billing cycle begins under the direction of your account representative.  Their emphasis is on precise & verified information, since accurate submission of the initial billing is critical for prompt reimbursement.

Ø     Patient charts we receive are coded & the initial bill is sent out within 48 hours.  Each HCFA billing is reviewed prior to mailing to insure accuracy.  Claims will be submitted electronically where possible.  imi is HIPAA compliant in all handling of patient information.

Ø     Guarantors of patient accounts are sent statements monthly, this keeps them informed on account status. 

Ø     Contractual Adjustments (C/A), professional courtesies & bankruptcies are processed daily & computer traced.  Your account representative will make sure all adjustments to accounts are done in a timely manner.

Ø     ALL billing inquiries are handled by imi personnel between the hours of 8:00am-4:30 pm MST. Local & toll-free phone numbers are provided on all statements.  All billing questions are handled in an efficient, courteous & professional manner through our office.

Ø     Calls to your office regarding billing are kept to a minimum.  Any complaint regarding medical care &/or perception of services, are referred through imi management to your EMS chief &/or administrator for determination.

Ø     Payments are received at your bank using a lock-box service.  Deposit information is delivered to imi & posted to accounts daily.  Explanation of Benefits (EOB) are copied for secondary billing & are re-billed daily.  YOU HAVE TOTAL CONTROL OF YOUR REVENUE THAT IS COLLECTED.  This is in complete compliance with CMS guidelines.

Ø     IMI reimbursement is a % of the amount of money collected not a % of amount billed out.  Again, the money is deposited into your account & you reimburse imi.

Ø     Overpayments are refunded on a monthly basis.  imi will audit, verify overpayment requests, & promptly pay the refund.  Overpayments that are refunded by imi will be reimbursed back to imi at our monthly reconciliation meeting.  To follow Medicare compliance, this must be done within 30 days from receipt of payment.

Ø     Payment plans are set up and monitored until paid (no interest added). 

Ø     A list of aging accounts ready for collections is forwarded to you for review & adjustments if necessary.   The agency we use is charging us 25%, this includes claims that go legal.